What is non-toxic cleaning?

We consider a cleaning product or technique to be non-toxic if it doesn't have the potential to cause personal injury or illness when it is absorbed through the skin or as a result of reasonably foreseeable use. 

The non-toxic cleaning methods we use can be natural or organic products such as citrus fruits, oils, salt and vinegar, or non-harmful products such as borax and castile soap, as well as environmentally friendly cleaning techniques such as the use of steam and microfiber. 

We've done extensive product research and have partnered with manufactures that create products that meet or exceed the green seal or ecologo certification standard for environmental and sustainable use.

These products cover a range of cleaning purposes including carpet, ceiling, glass, leather, metal, tile, toilet, wall and wood. 

We use only Green Seal & EcoLogo certified products. These certifications are highly respected as leaders in establishing environmental & sustainability standards. Certification ensures that a product’s entire life-cycle meets stringent scientific criteria. When a product is certified, consumers are assured of its sustainability and that manufacturers are leaders in the green marketplace.

Do you guarantee cleaning quality?

Quality Control in business today is a company-wide approach. Our Quality Control System doesn’t only cover the quality of the cleaning services we provide but also the quality of our business processes. 

The Quality Assurance System we have in place results in absolutely no gaps for long-term quality issues to occur. It guarantees that CleanService’s quality standards and OH&S standards are always applied. These standards are continuously reviewed to improve the service. We use a number of tools to provide our assurance of the cleaning quality, including routine quality control site inspections. 

Site inspection frequency varies depending on a number of factors including your cleaners' performance at other premises and the outcome of previous inspections for your premises. These inspections usually start right after a cleaning visit ends. A scoring system is used in these inspections and if a cleaning visit is found not to meet our standards, we repeat it at no extra cost. 

What is a detail-clean rotation?

We normally detail-clean the whole premises within 2 weeks when we first start cleaning for you. In order to maintain a high level of cleaning quality, we divide the premises into zones and detail-clean a zone each visit. 

All zones are detail-cleaned and a rotation is completed every 4 to 5 weeks. In other words, other than the regular cleaning tasks, the Detail-Clean Rotations guarantee that your premise will be spring-cleaned at least 10 times a year. 

Detail-Clean Rotations help integrate your premise regular detail-cleaning into our quality cleaning service, while minimising interruptions to your business.